Responsible Gaming

Our approach to responsible gaming

Responsible gaming means making informed decisions about whether, when and how you gamble. It includes understanding the risks, keeping gambling within your personal budget and recognising when your play may no longer feel enjoyable or controlled. No gambling activity is risk-free, and outcomes are determined by chance rather than skill or persistence.

Funplay Casino encourages players to treat gambling as paid entertainment. Set aside only money you can afford to lose and never use rent, bills, savings, credit intended for essential expenses or money needed by your family. Gambling should not be used as a financial plan, a source of regular income or a way to recover previous losses.

Before opening or using an account, make sure you understand the applicable terms, account controls and relevant legal requirements. Gambling services may not be suitable for everyone. If you are under 18, or if gambling is restricted for you by law, personal circumstances or professional advice, do not use the service.

Your gambling decisions can be affected by your mood, health, finances and surrounding circumstances. Avoid making decisions while distressed, tired or under pressure. Take time to consider whether gambling fits comfortably within your life and budget. Choosing not to gamble is always a valid and responsible decision.

• Only gamble when you are feeling calm and able to make clear decisions.
• Decide how much time and money you can spend before you start.
• Keep gambling separate from essential household spending.
• Do not chase losses or increase your stake to try to recover money.
• Avoid gambling when affected by alcohol, drugs, stress, anger or significant distress.
• Take regular breaks and maintain other interests, activities and relationships.
• Never gamble with money that belongs to another person or is needed for essential costs.

Set limits before you play

Planning your play in advance can help you maintain control. Consider setting a personal budget for gambling over a day, week or month, and decide how long each session will last. A budget should be based on disposable income after essential costs have been paid. Once the budget or time limit has been reached, stop playing, even if you are winning or believe a favourable result is due.

Account tools may be available to help manage your activity. Depending on the service and applicable requirements, these may include deposit limits, spending limits, loss limits, session reminders, time-outs, account breaks or self-exclusion. The options, processing arrangements and effect of each control can vary, so read the information shown before confirming a setting.

Practical ways to stay in control

1. Choose a limit before depositing or placing a bet, and avoid changing it during a session.
2. Use a separate gambling budget rather than relying on credit, borrowed money or funds set aside for essentials.
3. Set a reminder to check how long you have been playing and how much you have spent.
4. Record deposits, withdrawals and gambling activity so you can review your actual behaviour.
5. Withdraw money that you do not intend to use for further play, where the available account process allows this.
6. Stop for the day when your planned session ends, regardless of the result.
7. Review your settings regularly and reduce them if your circumstances, income or priorities change.

Limits are most effective when they are set before you feel pressure to continue. If you find yourself repeatedly increasing a limit, removing a restriction or depositing more than planned, take this as a reason to stop and consider a longer break or self-exclusion. Account controls are not a substitute for professional support, but they can be an important part of a safer gambling plan.

Promotions, incentives and game features can make it easier to spend more time or money than intended. Always read the relevant information and never accept an offer simply because you feel you need to continue playing. You can choose not to participate in promotional activity, and you should keep your own limits separate from any promotional message or account balance.

Recognise the signs of gambling harm

Gambling harm can develop gradually. Some people are affected financially, while others experience stress, anxiety, relationship problems, reduced work or study performance, sleep difficulties or feelings of guilt and shame. Harm may affect the player as well as partners, family members, friends and other people who rely on them.

Consider taking a break and seeking support if any of the following statements feel familiar:

• You spend more time or money gambling than you planned.
• You think about gambling frequently or feel restless when you try to stop.
• You chase losses by increasing stakes or returning soon after losing.
• You hide your gambling, deposits, losses or account activity from people close to you.
• You borrow money, sell belongings or use credit to gamble.
• You miss work, study, family commitments or sleep because of gambling.
• You feel anxious, low, angry or ashamed about your gambling.
• You gamble to escape problems, cope with emotions or change your financial situation.
• You have tried to stop or cut back but have not been able to maintain the change.
• Someone you trust has expressed concern about your gambling.

You do not need to wait for a crisis before asking for help. A qualified gambling counsellor can help you review your behaviour, understand the factors contributing to it and develop practical steps. Support can also help with budgeting, relationships, stress and other issues connected with gambling. Speaking with someone early may make it easier to regain control.

If gambling is causing immediate financial, emotional or personal danger, stop using the service and seek urgent assistance through appropriate local emergency or crisis support. If you are worried about someone else, encourage them to speak with a qualified support service, while also protecting your own finances and wellbeing.

Time-outs, account breaks and self-exclusion

A short time-out or account break can be useful when you want to pause gambling and reflect on your habits. A longer self-exclusion is a stronger measure for people who want to prevent access for a chosen period or until further review. Select the option that matches your needs and read the instructions carefully before submitting a request.

When self-exclusion is active, do not attempt to create another account, use another person’s account or ask someone else to gamble on your behalf. Do not share your login details. These actions can undermine the purpose of the restriction and may breach account terms. If you believe you need a permanent break, choose the strongest available restriction and seek independent support.

Account restrictions apply according to the process and requirements displayed by the service. Some controls may begin immediately, while others may have specific confirmation or review steps. A restriction may not automatically prevent access to every gambling service operated by other providers, so consider using broader self-exclusion arrangements or independent support services where appropriate.

If you have excluded yourself, do not request that the restriction be removed simply because you are experiencing a temporary urge to gamble. Use the time to speak with someone you trust, review your finances and access professional help. If another person has access to your device or payment methods, update passwords and security settings and consider discussing additional protections with your bank or financial provider.

If you share a household with other people, consider how gambling access may affect them. Keep account credentials, payment methods and personal identification documents secure. Do not allow children or other unauthorised people to access gambling services, devices or accounts.

Support, privacy and player responsibilities

Help is available from gambling support organisations, qualified counsellors, health professionals and state or territory services in Australia. These services can provide confidential information and practical assistance for players, families and friends. Search for a recognised Australian gambling support service in your area, or use the support information made available through the relevant government or community organisation.

You can also speak with a general practitioner or another trusted health professional about the effect gambling is having on your wellbeing. Financial counsellors may help you understand debts, household priorities and steps for protecting your income. If you are supporting another person, seek advice about setting boundaries and keeping your own money and accounts secure.

Funplay Casino may use account information and activity data to operate the service, apply player protection measures, meet legal obligations and identify behaviour that may require a responsible gaming response. Information is handled in accordance with the applicable privacy information and terms. Responsible gaming checks may include questions about your activity or wellbeing, and you should answer them honestly.

Players are responsible for keeping account credentials private, using only their own account, complying with applicable laws and reviewing their gambling activity. Never allow another person to use your account, and do not gamble on behalf of someone who is restricted or self-excluded. If you need help with available controls or account access, use the support channel provided on the website.

If you are concerned about your gambling

1. Stop gambling and avoid making further deposits while you consider your next step.
2. Use an available time-out, account break or self-exclusion control.
3. Tell a trusted person what is happening so you do not have to manage it alone.
4. Review your finances and protect access to money needed for bills and essentials.
5. Seek assistance from a recognised Australian gambling support service, counsellor or health professional.
6. If you feel at immediate risk of harm, seek urgent help through appropriate local emergency or crisis services.

Gambling should remain one small part of a balanced lifestyle. If it no longer feels recreational, take action early: stop playing, apply a time-out or self-exclusion, tell someone you trust and contact an appropriate support service. Funplay Casino encourages every player to make informed choices and to ask for help whenever gambling is no longer comfortable or controlled.